As I said before, if you contact Family and Childrens Services in the county you are in, they have more "pull" leadway into getting something legally done and probably quicker. This child has learned that if she acts out, she will get her way. It may just be you have to ask the Mother to find another facility, that her daughter is disrutpting class so bad and that behaviour is NOT acceptable. If you find you are stuck with her, then you will have to try to change hte learned behaviour yourself................teaching her what and what is NOT accepted on your terms. Insdie voices, there will be no screaming or kicking or fighting. If that is what is allwod, thats what will continue. She has to know you mean business. If yo uahve a time out chair..........she has to go there for 5 minutes....children do not know 5 minutes from 10.......if she does not go there willingly, then someone may bneed ot "help her" stay in that time out chair....Physically holding her in a position is not hurting her, nor allowing her to hurt herself or others. I would put this if possible in another area away from the other children, why should they suffer because of one?