May Be Quitting My Job...need Advice And Insight... Posted: 12-10-06 17:07pm
This is the same job that caused me to go
on two prescription medications. One is a
anti0depressant and the other a muscle
relaxer. Keep in mind I have addressed
these issues several times before. I have
sat down and asked via email on numerous
occasions...But nobody has done anythign
to help me out.
Ok first a little background information.
I work at a call center for a major us
corporation. I have been there for about
9mths (2.5 of which were as a temp). I am
on the phone for a total of three teams
(all but 3 people are on 1, and I am only
one on three ques). On top of of all the
emails on domestic clients, I also handle,
keeping in mind I am the only one who
really does) dozens upon dozens of emails
for asia, europe, south america, and
mexico on a daily basis. Needless to say,
I have a full plate most days.
Some quick bullet-points:
1) I am on three teams. My main one and
two other I help out on. On any given day
I have at least as many calls as the two
people on my team, and quite often still
am able to carry a full workload on at
least one of my two other teams. Even my
boss noted that 30%-40% of the time, on
top of everything else I do, I have the #1
call volume for the day.
2) when somebody on another team wants to
take a day off, they pretty much just take
it. But when I wanted to, I had to check
with all three. I need to know who is
gone and when so I can better plan my day.
It is not right to simply not tell me,
then expect me to simply pick up the
slack.
3) there are people who take more then a
hour's worth of smoke breaks a day. On
top of that, it is not uncommon for people
to also take over an hour for lunch...When
we are alotted 30 minutes only. So when I
am off the phone for 5-10 minutes to catch
up on one of the million things I have to
do, I "hear about it".
4) my first day of officially being hired,
somebody wrote a rude comment on my
whiteboard. One of two people who wrote
something was found out. Now, somebody
else went into my cubicle on wednesday and
literally broke a piece of my euipment. I
asked boss to find out who did it and why.
His exact response was, "i don't know if
we can...It would be too difficult". I
then made the comment, "how many times
must I get harrassed for it to be worth
the supposed difficulty"? Now, it's not
that I am truly scared for my safety, or
what they did was overly malicious, but it
is the utter lack of respect without
professionalism for this to happen, and
for it to be passively allowed to happen.
Make sense?
These were my suggestions. Let me know
what you think:
1) I need control over what ques I am on
and when. While I would always be on my
main que, I need to have power over when I
can be on the other two. Most people only
have one to begin with. And they don't
handle any emails outside of those calls
they take. So to best serve my own
customers, and resolve my own issues, I
need to be able to say, "i am sorry...But
I am being overwhelmed. I will return
when I can".
2) I don't know how but this passive
allowance of people harassing me has to
stop. While only twice in 6-7 months,
that is more then anyone should have to
endure. Be it calling everyone in one by
one or not, it is not right to allow one
person to be continually harrassed because
finding the offender is just "too
difficult".
3) if they even considers keeping me, I
need a higher salary. While I make decent
money now, the job I do (i have checked)
is about a $40,000 - $50,000 a year
job...And trust me, I don't make close to
that.
Closing thoughts:
all my problems stem from both the
workload as well as biased treatment
management has towards me. All my
problems and suggested solutions are for
the benefit of the clients just as they
are beneficial for me. I am not asking
for anything but the power and opportunity
to do my job the best way I see possible.
What do you all think?
Sidenote:
on tuesday I wrote a letter by email to my
teamleader and she forwarded it to my
boss. I outlined exactly what is in this
post. To give you an ideaof how they
don't listen, here's a example. One woman
on my main team took th, fr, and half of
tomorrow off. So, they took me off one of
my other two ques. Then, when sombody on
another team took a day off, they simply
put me back on all three ques. So let me
think here for a moment. When I am one
person short, they take me off a que.
When I am two people short, they put me
back on...Make sense?
Now, I gave my unofficial 2-weeks notice
in this email I wrote last tuesday. I
meet with boss and teamleader tomorrow. I
told my boss I have to be able to trust
and believe in what you say on monday.
Because if not, I do not see this as a
company who values my talents and is
willing to recognize them to the point of
allowing me to do the job the best way I
know how. (also, I have 4.5 days of
vacation left...I may just take then the
last week I am there...)
|
dmxela
New User, Becoming EHEALTHy
Joined: 11 Apr 2008 Posts: 1
I'm not sure what I can do to help... Posted: 04-11-08 00:27am
Hi there,
I recently was dismissed from a position
that sounds very similar to your own.
Though I was one of the people on only one
queue I was given a load of work from
other departments that was above and
beyond my normal position. Now, when I
say dismissed I mean that my contract
expired and was not renewed. When I had
problems of this manner my boss was kind
enough to listen - it sounds like you have
not been so fortunate. Some possible
suggestions though (I am not sure of your
specific company structure);
1) Speak to human resources or a team
leader other than your immediate boss.
This is simply a matter of raising
concerns of overworking you for your
position and should be dealt with in a
professional matter.
2) Failing that you can speak to
management above your current boss, let
them know that you are NOT against your
immediate superior (or coworkers) but feel
that your issue is not being addressed.
It is important that in doing this you do
not undermine anyone else's position or
authority as you would be creating a
"poisoned work environment" which could
only produce negative results.
3) If you are a member of a Union (it is
unlikely that your call center is part of
a union as most corporate workers are not,
but just in case) arrange to speak to a
union rep.
Another note; any time you are feeling
harassed at work and it is not being
addressed you have the RIGHT to speak to
management. Continue to do your job and
act in a reasonable manner. If you feel
that you cannot continue at the job due to
harassment or overworking than you should
make your superior aware of your exact
intentions (it sounds as though you may
need to escalate this to Human resources
or higher management).
In terms of payment increase, sadly, you
may not be able to simply negotiate a
greater pay. If you can make your work
environment acceptable in the short term
my suggestion would be to search for a
more reasonable position while continuing
your current work.
Lastly, don't be afraid of your actions
causing dismissal (being fired is the
wrong term, it insinuates you've done
something wrong), if you are dismissed
than you will likely be able to receive
some small severance pay to support you
temporarily while you seek knew
employment. As always, follow the rules,
do your job, act in an appropriate manner
- and don't be afraid to speak out for
yourself.
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This page was last updated on June 11, 2008
