Hi there. I am insured with blue cross/blue shield network blue. I used my insurance for the first time in jan. And I am very confused by the fees I had to pay two different physicians. The first physician charged me $197 and the second charged me $300, both were printed on the invoices as office deductibles. The second provider told me that bcbs would refund me when I questioned this charge. I e mailed bcbs, and was told that I was only responsible for $30 copay for the first and $15 copay for the second. They stated that they called the second provider and explained that I should not have paid $300 and that once the provider received the check from bcbs they would arrange a refund. Since they did not contact the first provider for me, I sent them a certified letter with copies of all correspondance with bcbs and a request for a refund, three weeks have gone by and I have recieved nothing. I also provided copies of all correspondance from bcbs to my second provider in person, a month has gone by and still no refund. The second provider also charged me $30 on two other occasions when it should have been $15. The last visit I had with them I was charged $15 only because of the paperwork I provided to them from bcbs. I am unable to call bcbs or my providers during business hours due to my job. I e mailed bcbs over a week ago to see if they could call these providers and explain their obligation to refund me, however, I have not heard back from them. Usually they responded to me after a couple days so I am thinking that maybe they will not get back to me. Now I am starting to think that maybe I was responsible to pay the $197 and $300. Is there such thing as an office deductible that a patient is responsible for even though they have insurance? I was going to send both providers certified letters but I want to make sure I have my information correct before doing so. If anyone could assist me I would greatly appreciate it. Thank you so much!