You are taking them incorrectly, it sounds like to me.
Question 2 Do I take the sugar pills until I start my period then as soon as I start period start my new pack?
NO. You keep taking the inactive pills during your period until to get to your next pack.
YOU TAKE one pill each day.
WHEN you get to your INACTIVE PILLS, you take one each day. YOU DO NOT start a new pack when you start your period.
You start a new pack when you finish the old pack. INCLUDING PLACEBO PILLS.
Make sense?