Joined: 26 Jun 2003 Posts: 3504 Location: Coral Springs, FL USA
Thanks: 140
Thanked:20
Posting Timeout ... And the Solutions Posted: 10-01-07 04:39am
First, let me be the first to apologize
for this inconvenience. What a pain to
lose a post that you've composed!!!
Second, I want to explain what's happening
and how we're taking actions to fix it.
When you're logged into EHEALTH, the
system notes the length of your session by
minutes. Then, for security reasons, the
system automatically logs you out after 15
minutes (I believe) if the screen has not
changed. This is to prevent someone in
your home, office, or the public library
from accessing your account should you
walk away from the computer. But the auto
time out also means that when you're
composing a long message that might take
20-30 minutes, you find yourself out of
luck b/c you've lost the content.
Well... there are 2 resolutions for this
problem.
1. We're going to increase the time out
session requirements for all text boxes so
that you don't experience a "time out". In
practical terms, you should be able to
spend a good amount of time writing a
reply or creating a new post without worry
about the auto log-out. How long do you
typically need to write a new post?
2. You can manually go "back" to your post
if you find that you're logged out. Then,
right click to the ehealthforum home page,
open this page in a new window, and log in
again. Your message should be preserved
and you should be able to send it as soon
as you're logged in.
Please let me know if I can help you
further. We're on the case, although it
might take a few days to perfect. We're
glad that you're online with us and look
forward to hearing from you soon.
Best,
Lee @ Admin
RichT
Active User, Really EHEALTHy
Joined: 22 Jul 2007 Posts: 911
Thanks: 21
Thanked:0
Auto Time Out Posted: 10-01-07 16:24pm
Hello Lee,
I have received responses from two people
regarding their thoughts on the "time
out". Below is their individual thoughts
-
First poster - "I would think that we
should be able to have at least 1 hour
before the system knocks us off and we
have to log in again, but even longer
would be good.
Sometimes, I've had to go back on the
thread for info while responding or I want
to google something to check out if I have
the right info."
Second poster - "I agree with (first
poster). I would think it would be better
if they just dropped the log out all
together."
Lee, last night I spent over an hour
writing, editing, and proofing a post. Of
course the system had logged me off when I
tried to send the post I had written I
had saved the post to MS Word so that I
could copy and paste it. But, we should
not have to do that in my opinion.
I have been on two other health forums,
garden forums and several relationship
forums. Never on any of the forums did I
have a problem posting. Each post was
always "accepted" when I clicked "submit".
None of the forums I posted on ever had a
time limit.
I agree with the two posters that it would
be much appreciated if the developers
would eliminate the time out altogether.
Even if you go to a 1 hour "time out", can
you imagine the pain, frustration and
irritation if you spent and hour and a
half writing a post only to find you are
"timed out" and the post is not accepted
and is now lost.
After your upcoming meeting with the
developers I truly hope the "time out"
will be a thing of the past.
Take care, and thanks for "listening".
Richard
|
admin
Advanced Support Team
Joined: 26 Jun 2003 Posts: 3504 Location: Coral Springs, FL USA
Thanks: 140
Thanked:20
Posted: 10-04-07 11:14am
Thanks for your feedback and communication
, Richard.
The time out has been extended to 2 hours
when posting ... due to the load on our
database, we can't at this time support an
unlimited log in (for now). We're always
working to improve our services, though,
and will re-consider an unlimited time out
sometime soon.
Thanks again!
- Lee
RichT
Active User, Really EHEALTHy
Joined: 22 Jul 2007 Posts: 911
Thanks: 21
Thanked:0
Wonderful - Two Hour Timeout Posted: 10-04-07 11:33am
Hello Lee,
WOW, you and your staff really are
fantastic!!!! Thanks much for extending
the timeout to two hours.
