Hello,

I have Palmar hyperhidrosis, and previously had botox injections approved through Blue Cross. I now need to re-up my injections, but I've switched insurance companies to Blue Shield (without a break in health coverage). I'm told that I have to get pre-authorization from Blue Shield. Since this is a pre-existing condition, and I didn't have a break in coverage, isn't the insurance company required to pay for the botox treatments? I've already exhausted all other treatments for the problem, which is highly debilitating. When I had to get pre-approval from my previous insurance company it took 4-6 weeks. I really can't wait. What can I do?