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Depilatory/hair removal creams are a quick way to remove pubic hair. The results are longer lasting than shaving and less of a hassle than waxing. The disadvantages include possible allergic reactions and an unpleasant smell.
Always do a skin test on your elbow/forearm before applying the cream to the bikini line. Never use it on the actual pubic area as the creams contain chemicals that dissolve the hair so they are much too harsh for this area which is sensitive.
Some creams are harsher than others. Milder creams smell better and are less irritating to the skin but they must be left on longer and are better to use.
Facial hair removal creams should never be used for pubic hair removal as the skin in the pubic area is even more sensitive than skin on the face.
For the pubic hair removal, you first need to soften the hair and open the follicles by either taking a hot shower or bath or by placing a warm wet washcloth over the area for a few minutes. Then apply the cream, as per the manufacturer's instructions. Never leave the cream on for longer than recommended. If left for longer than recommended time, the chemicals used in the cream can burn your skin. Wipe off the cream first and then rinse the area thoroughly.
Leaving the pubic as it is, is always better, it is natural, and nature will not cause any harm to you. If you mess around with it, you will land into problems like chemical burns, infections etc.
Hope this helps.
Take care.