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Q: Crown wrong color
asked by: noa on September 5th, 2008
New User
Hi!
So following a root canal on my front tooth, I needed to have a crown done. The dentist gave me a tiny mirror and gave me a couple of seconds to pick a tooth shade. Flash forward two weeks, the color is clearly wrong, "stands out like a sore thumb" says the dentist, who then puts it on and says "we should do a veneer", I'll let you think about it.

I should mention at this point that I have no experience with crowns, root canals, or veneers. So I'm thinking, OK, this is a small correction, it shouldn't be too bad cost wise. Of course, the dentist doesn't say anything about the price at this point. After I say yes the color looks off, she jumps right in and redoes a temporary crown.

Only now do they show me the amount, and want me to sign my rights away. Here's the true scam: I see the $1000 amount on the screen and immediately start having second thoughts, but the assistant says "don't worry, that's not the amount you're responsible for". Which was either ignorance or a bold-face lie, because when I go to the front desk sure enough the insurance doesn't cover any of it!

Has anyone else experienced this? Why am I paying for the dentist messing up the shade? Since I was possibly LIED to, do you have any legal recourse?

I look forward to hearing opinions on this!
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finegen432
replied on September 29th, 2008
New User
You bet you were lied to
im a dentist...
and we are trained to do shade matching; thats our job.
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zigemyster
replied on October 8th, 2008
Moderator
And I am one of those patients and for all my crowns, especially my front ones, it was always my dentist who made the choice, not me.

I would try to rectify it with your dentist at their expense and in writing...if they refuse, then get a copy of your records and once in your hands...give them one last chance to accept their error or you will be consulting with an attorney and report them as well. It would be interesting if they have other complaints against them as well.

It's their job to get the color match correctly and not yours.

~Zig
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